Faye Merilien← Back to home

Legal

Privacy Policy

Last updated: June 2026

1. Who We Are

Merilien & Co. (“we”, “us”, or “our”) is the data controller responsible for the personal data collected through this website and our digital teaching products. We are also known publicly by the trading name Faye Merilien.

2. What Personal Data We Collect

  • Contact information — name and email address when you sign up for our newsletter, make an inquiry, or complete a purchase.
  • Account information — login credentials if you create an account with us.
  • Transaction data — order details, purchase history, and payment confirmation (payment card data is handled by our payment provider; we do not store full card numbers).
  • Communication data — messages you send us via email or contact forms, including partnership and speaking inquiries.
  • Device and usage data — IP address, browser type, operating system, and pages viewed, collected via cookies and similar technologies.

3. How and Why We Use Your Data

To fulfil your order — delivering the digital product you purchased and providing download access. Legal basis: contract performance.

To communicate with you — responding to inquiries, sending teaching updates, and notifying you of changes. Legal basis: legitimate interests and, where required, your consent.

To send newsletters — sharing new insights on boundaries, purpose, and relationships. Legal basis: consent. You may unsubscribe at any time.

For security and fraud prevention — protecting our services and users from misuse. Legal basis: legitimate interests.

To improve our services — understanding how visitors use the site so we can enhance the experience. Legal basis: legitimate interests.

4. Who We Share Your Data With

We do not sell your personal data. We share it only with trusted categories of recipients:

  • Service providers — hosting, analytics, email delivery, and customer support tools that help us operate the site.
  • Merchant of Record — Paddle.com acts as our online reseller and Merchant of Record for all orders. Paddle processes payments, manages subscriptions (if applicable), handles tax compliance, generates invoices, and provides customer service for transactions. We share transaction and billing data with Paddle so they can fulfil their role.
  • Professional advisers — legal and accounting professionals, when necessary.
  • Authorities — when required by law or to protect our rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Order and transaction data is retained for at least the period required by applicable tax law. When your data is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data in certain circumstances.
  • Request restriction of processing or object to processing.
  • Request data portability.
  • Withdraw consent at any time (this will not affect processing already carried out).

To exercise any of these rights, contact us using the details on the home page. We will respond within one month.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, access controls, and regular review of our security practices.

8. Cookies and Similar Technologies

Our site uses cookies to provide essential functionality and to understand how visitors interact with the site. Essential cookies are necessary for the site to operate (e.g., maintaining your session). Analytics cookies help us improve the experience by collecting anonymous usage data. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.